Cancellations
Subscriptions can be cancelled at any time from your account billing settings. Cancellations take effect at the end of the current billing period — paid time already on your account is honoured to the end of that period. No mid-period refunds are issued for cancellations.
Refund eligibility window
Refund requests are only considered within 7 days of the initial purchase, and only for genuine technical failures where the readiness audit could not be completed due to a fault on Regulens' side.
What is NOT eligible for a refund
- Change of mind after purchase.
- Partial use of subscription features.
- Dissatisfaction with readiness score results. Scores are informational only and are not guaranteed outcomes, certifications, or legal-compliance verdicts.
- Failure to use the platform after subscribing.
How to submit a refund request
Refund requests must be submitted via email to support@getregulens.com with verifiable order details — including the order ID, account email, and date of purchase. Requests submitted without sufficient order information will not be processed.
Fraud and abuse
Regulens reserves the right to deny any refund request that appears fraudulent or abusive, including but not limited to chargeback abuse, repeated cancel-and-refund cycles, and refund requests followed by continued use of derived audit data.
One-refund limit
A maximum of one (1) refund per customer account, ever. Subsequent eligibility windows on additional purchases are automatically void for accounts that have received a prior refund.
Currency, fees, and exchange rates
All refunds are issued in the exact same currency in which the original payment was captured. Regulens is not responsible for any exchange-rate differences, foreign- transaction fees, or international processing fees applied by the customer's bank or card issuer. If your card was charged in a currency other than your account-of-record currency, the refund will be returned in the original charge currency.
Processing time
Approved refunds are typically returned within 5–10 business days. Settlement times beyond that are subject to your card issuer's policies and are outside Regulens' control.
Related
See also our Terms of Service and Privacy Policy.
This policy was last updated June 2026.